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The GGFi claims process - one of the best in the industry

May 15, 2018

As the dedicated insurance broker for the glass and glazing industry, we are proud to report that the majority of claims made with GGFi in the last 18 months have been actioned successfully, highlighting our smooth claims process.

Ask anyone with any experience with insurance and they will tell you without hesitation - claims are the most important function of any insurance business. It is only at the point of claiming on a policy that the products offered by an insurance company are truly put to the test- regardless of glossy brochures, ‘cut-price’ premiums and bold promises, it is the claims process that delivers the value of any insurance policy.

Since it was formed in 2005, GGFi has continued to strive to provide ever-greater levels of service to its claimants to ensure that its policies are worth far more than simply the paper they are printed on.

Frank Allain, GGFi Head of Operations: “In the twelve years of our existence, we have received and settled over a thousand claims for all manner of problems – from something as simple as a faulty handle to large-scale conservatory rebuilds, GGFi’s claim function has developed considerably over the last decade and we are proud to say it’s one of the best in the industry.”

Committed to our policyholders

Home improvements can be a source of considerable distress to homeowners when things become problematic. With many home improvement works representing a considerable financial investment, uncovering any significant problem can be a real blow and doubly so when it’s discovered that the company doing the work no longer exists. GGFi recognises how homeowners can suffer misfortune during and after home improvement work which is why GGFi is driven to continually improve the service it provides to claimants.

Frank explains: “We are receiving ever-higher volumes of claims. To underline our commitment to our policyholders, for the past 18 months GGFi has been working closely with the national firm VPS Evander to deliver prompt, quality repair works and the highest levels of customer care to our claimants."

Award-winning customer care

Winning the Insurance Claims Innovator of the Year award at the National Claim Awards in 2017 clearly highlights the standards that VPS Evander works to.

This was emphasised by VPS Evander’s National Account Manager Graeme Mutch: “Customer care is central to everything we do. We understand the stress and concerns that defective home improvements works can cause people - we look to remove that stress entirely by providing a friendly, straightforward service and fully resolving all problems as quickly as possible. We take pride in our standards as evidenced by the prestigious awards we have won.”

An insurance philosophy based on unrivalled service

The GGFi’s Frank Allain says the positive feedback received from GGFi claimants reflects the continual improvements GGFi staff are making to the company’s systems, their experience with claims handling and their dedication to providing fair treatment to customers.

“It is a testament to the dedication of our claims handling team and the efficiency of our systems that we have not only been able to handle these claims quickly and efficiently but also provide the highest levels of service alongside this. The policyholder of today is the potential claimant of the future – GGFi understands this fully and therefore, this belief flows through into every aspect of our insurance philosophy.”